FAQSFrequently asked Questions
The rates displayed on the website are only valid the day of your quote. The rates apply to the specific service requested, otherwise rates may vary. A reservation is considered complete when you have a confirmation number and the corresponding charge has been applied.
Upon booking, you are authorizing us in written and / or verbally to use your credit card for payment, and are confirming your knowledge and acceptance of our reservation policies, payment, and cancellation disclaimer. All reservations are subject to availability at time of processing your application. The availability cannot be guaranteed until receipt of full payment.
To avoid delays, please must print your coupon and present it when using the service you paid for. If you want to change or cancel your reservation, please contact as soon as possible, by email at [email protected] or by the next phone numbers: USA & CANADA Toll Free: +1 30 55 29 3806, Direct: +52 998 980 0259, Local: 980 0259, quoting your reservation number and full name. We highly recommend you carefully read our CANCELLATION POLICY. Any change of reservation is subject to availability and possible changes in fees.
The total amount for your reservation will be charged immediately to your credit card and will appear on your statement. For payment of your reservation, we accept the following credit cards Visa, Master Card and American Express. If you do not have any of these credit cards, you can send a bank transfer. For further information please contact one of our Travel Consultants by email at [email protected] or by the next phone numbers: USA & CANADA Toll Free: +1 30 55 29 3806, Direct: +52 998 980 0259, Local: 980 0259.
The rates published on our site are quoted in US dollars, which are duly specified at the time. Dollars may be charged in Mexican Pesos. In the case of any other currency, the transaction amount will be converted to U.S. Dollars at the exchange rate prevailing at the date of transaction. Please note that the amount listed on your receipt of payment from your credit card, can vary up to three percent because of the fluctuating international currency exchange rate. Our company, www.airporthotelshuttle.com is not responsible for the fluctuation and in accepting these policies; you acknowledge having been informed of the exchange rate fluctuation and agree with the corresponding charge in U.S. Dollars or Mexican pesos. It is noteworthy that all tax invoices shall be made after having enjoyed (the) service (s) reserve (d). Please contact one of our sales consultants for the aforementioned.
Our company, www.airporthotelshuttle.com serves as an intermediary between the customer and the provider of goods and services promoted on the website. www.airporthotelshuttle.com provides trade negotiations within their own standards of quality and service, such as but not limited to: ground transportation and other related tourism activities such as tours and excursions, choosing only the most qualified providers and most prestigious in the market. Notwithstanding this, www.airporthotelshuttle.com cannot assume any responsibility towards those who purchase services on its website, by acts or omissions of suppliers here announced, under which it has no control over their legal or personal relationship, equipment, operation or property.
www.airporthotelshuttle.com declares that:
www.airporthotelshuttle.com is not responsible for any claim, cost or expense arising from personal or third person injury, accidents or death, loss or damage of personal property, loss of enjoyment, anger, disappointment, distress or frustration, whether mental or physical, resulting from what is mentioned below:
Despite established close communication with suppliers by www.airporthotelshuttle.com announced here, the possibility exists that the validity of some prices have expired or come from wrong information provided by these suppliers with which our database is fed. Notwithstanding this, www.airporthotelshuttle.com takes the precaution of checking the rates that apply to each reservation. If the correct price is less than the amount quoted, www.airporthotelshuttle.com applies the smaller amount. If the correct price is higher than the amount listed, your assigned Travel Consultant will contact you promptly informing either the correct amount, recording the cancellation of a reservation request by disagreeing with the increase in price, to expressly disclaim www.airporthotelshuttle.com and its suppliers from any liability or compensation for inconvenience caused by such cancellation.
Any request for cancellation must be informed in writing by e-mail to your assigned Travel Agent, mentioning your reservation number.
For Ground Transportation Reservations: