FAQSFrequently asked Questions
For arrivals we need at least 3 hours before you land at the Cancun International Airport. If the reservation is for a departure you must make your reservation with at least 24 hrs. This will allow us to program your pick up, confirm your flight information and authorize payment for your service.
If you have reserved a Standard Service, Private, VIP or VW Crafter, we will be monitoring the flights and we will know when you land in the Cancun International Airport.
PLEASE BE CAREFUL at the Cancun Airport, there are many timeshare salespeople located in the corridor on your way out to meet us for your pick up. We encourage you NOT to stop and speak to them, walk through the corridor and meet our representatives outside; we are at the airport 24hrs a day. If for any reason you cannot locate our representative, please contact us by phone, email, or messenger, we will immediately send a representative to meet you. We NEVER ask anyone outside our company to take you to your hotel. If anybody at the airport offers to take you to your hotel on our behalf and does not have our uniform on or our logo on their sign and tries to charge you extra please refuse. We are not responsible for any other company or their actions.
Your transportation is fully paid upon your arrival, the only extra money you may need is a tip for your driver.
It is recommended to print your confirmation so that when you land in Cancun you can show the reservation to our representative and the pick up process will be quicker.
If you do not print it DON’T WORRY, providing your last name and the reservation number we can check our reservations system and you can board the vehicle. You will sign the boarding pass before boarding the vehicle.
We are not responsible if you miss your flight due to any change you have personally made, all changes made by the passenger is under their own risk.
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